Showing posts with label Micheal Sampson. Show all posts
Showing posts with label Micheal Sampson. Show all posts

Thursday, 4 February 2010

Michael Sampson responds to my post on collaboration

I have the privilege of knowing and interacting with Michael Sampson, a true collaboration expert based out of New Zealand. I made a recent post called: "what exactly is collaboration and who owns it?" In the article I suggested that speaking of some amorphous entity called 'collaboration' could actually be unhelpful and counterproductive. As such I also suggested splitting the space up into a number of different sub-categories, which are:
  • Messaging centric collaboration
  • Content centric collaboration
  • Conversation centric collaboration
  • Process centric collaboration
  • Collaborative management
The original article garnered a couple of interesting comments. However Michael felt the need to respond on his blog, as he does not agree with my way of slicing and dicing the amorphous blob.

I heartily recommend reading Michael's response by clicking on this link. I will quote Micheal directly, but in summary so as not to just repeat the whole content of his article here. So, Michael says:

"....I think the distinction between the five isn't tight enough, and leaves too much overlap. For example, if I hold a "conversation" with my "geographically dispersed team" via email, I'm doing "conversation-centric" via "messaging centric". The conversation is happening, but we're collaborating via messaging tools"

This is fair enough, of course you can have a 'conversation' by batting email back and forth. It might not be the best way to do it, but it does not make it any less valid. He goes on to say:

"I prefer to slice and dice in the following ways, and as I'll outline in a moment, the majority of Jed's five sub-categories fall into the team collaboration one:
- Team Collaboration ... for a team working towards a deliverable.
- Group Collaboration ... for a group that shares a common interest or practice.
- Organizational Collaboration ... for creating opportunities to collaborate.

I advocate this approach because it separates the discussion of intent and scenario from any particular collaboration technology.

And therein lays the rub - I cannot disagree that my way of dividing up collaboration is somewhat technology centric. I don't think I meant it to be when I first considered it, and I could still argue if I really wanted to that 'messaging' is not necessarily about email software, but Michael's point about overlap is just too valid. I also have to admit that I don't have all of his years of experience in this space, and I do have a technical (systems administration) background which appears to have given me a technology based bias to my approach.

So the key element of Michael's way of looking at the conundrum is his last sentence, the separation of intent and the context of any specific scenario from the technologies used to enable collaboration in that particular scenario. He is taking a business oriented, organizational viewpoint, which makes sense when we talk about who owns collaboration.

Michael then turns his attention to this question, which I touched on at the end of my article. He points to an earlier blog posting of his own: "Who owns collaboration at your firm?" and quite rightly suggests that we should read it, and the comments. However Michael is still fleshing out his ideas on collaboration governance for his next book.
I am looking forward to that read.

However the best thing is, Michael called me on the phone all the way from New Zealand (I am in Canada!) because he wanted a quick chat to make sure I would not be completely devastated when he disagreed with my article - what a star ! :-)

The whole point of blogging for me is to maybe provoke some thought here and there, and to get into interesting conversations like this one. I can only agree that my definitions are somewhat loose, overlapping and technology centric - however hopefully given those caveats, they may still be useful in some scenarios and perhaps can sit alongside Micheal's organizational model, and others. Also, once again we prove the worth of social networking !

Really though, you would think I would know better having read both of his books........ :-)

You should follow Michael on Twitter where he has the handle 'collabguy'
- and Micheal thanks for calling, I thoroughly enjoyed our chat !!

(article edited on 5th of Feb to get the spelling of Michael right !!)

Friday, 7 August 2009

Thoughts on 'SharePoint Roadmap for Collaboration'

Book review posting !

Yesterday I received my copy of 'SharePoint Roadmap for Collaboration: Using SharePoint to Enhance Business Collaboration' from the author Michael Sampson, all the way on the other side of the planet in New Zealand.

Michael was a bit surprised how long it was taking to get to me, as customers in San Francisco and London (UK) received their copies which were sent at the same time, a week before me - so, was it worth the wait ? A resounding yes ! Although it has to be said that as far as I am concerned as the reader, Michael is somewhat 'preaching to the choir' with the content of his latest book, but we will return to that later.

'SharePoint Roadmap' is not a big book considering the length of it's full title (!) - certainly not compared to some of the weighty MS Press tomes on my shelf (If you were to hit someone over the head with Office SharePoint Server 2007 Administrators Companion, all 1157 hard covered page, it would definitely render your victim unconscious.......).

However this slimmer volume is just shy of 200 pages of very well written and very useful content. As its not a massive volume I read it last night and this morning, I am about to go on two weeks vacation and I want to leave it on my bosses desk !

So, now on to the review if you like; why is the book so useful ?

As the title suggests, and because Michaels background is as collaboration consultant / analyst, the focus is very much on the use of SharePoint (MOSS 2007) for collaborative working - not for WCM, Portals and BI stuff that SharePoint can do (according to MS marketing department).

Michael makes the point early on that he is not an MS 'yes man' and nor is he particularly a 'fan boy' indeed his foreword is by an MS employee who states that he does not agree with Michael's assessment of whether SharePoint scores well against his '7 pillars of collaboration'. So I should probably mention at this point, that this is not a techie book (click on the link at the beginning of this post to check out the table of contents), it's not a 'how to' with lots of screenshots, this is a more strategic read.

The author suggests that where it comes to a business focused view of SharePoint use, the problem at hand is that the actually 'business stuff' is often missing from the conversations.After all, as he states at the bottom of page 31 "people use collaborative tools to get work done" - my emphasis.

So in the second chapter we move onto examining frameworks for enhancing collaboration, with the emphasis on people rather than technology, Michael provides 5 frameworks for improvement. At the end of the chapter he suggests there are 3 key themes for SharePoint enabled collaboration:
  • Business Impact
  • Technology Evaluation
  • User Adoption
In the next chapter Michael expands on his previous assessment of how SharePoint standards up to his "7 pillars of IT enabled productivity"; as noted earlier, actually SharePoint does not score that well ! However Michael makes suggestions on how to work around these deficiencies including the evaluation of 3rd party add-on products.

For those, who unlike me, are not regularly swimming deeply in information management related topics, in the next chapter on governance he includes a list of the "implications of information management chaos" - a must read section for many CIO's and IT Directors !!

The book actually has a strong emphasis on governance, and if you read about SharePoint implementation in the blogosphere, you will know this is an important and very hot topic, indeed 'issues' with SharePoint are often governance failures. Michael examines micro v. macro levels of governance, and suggests a governance structure based on that often used for corporate intranets, with a strategic steering group, a technical group, and a business focused group.

As I mentioned at the beginning, Michael is definitely preaching to the converted with me, as I have been in jobs where I have lead information management initiatives, and as a consultant I have seen the results of the lack of governance. Indeed the reason I went to work for Prescient Digital Media when arriving in Canada was due to their emphasis on strategy, planning and governance.

However if your reading this book because your a CIO / Senior IT Manager / Business leader in an organization that is just about to, or just has implemented SharePoint, you may not understand the importance of these subject areas, and hence this a great element of the value of this book.

This is carried forward into the section on how IT can engage with the business, which provides a 3 stage, broadly based framework, and suggestions on how to use Proof of Concept sites to demonstrate features and business value.

The penultimate section is on user adoption strategies, and includes a few good case studies. Finally there is a "Collaboration quick start" section. Micheal also provides links to web resources and because it is quite difficult to click on a link on a traditional paper page, he provides an online resource list as a companion.

It did not take Michael long to write this book, as he has pulled together pre-existing material he has developed over the last couple of years for his workshops and seminars, and it did not take me long to read it - but that does not decrease its value at all !

If you have every read my blog before, you will know that I constantly harp on about strategy and governance, on aligning tools to business needs and requirements and other themes that Michael covers in his book, and as such you would probably expect me to recommend it, but I would go a lot further and say that for a whole class of non-business savvy SharePoint geeks this is a must have, a reference volume so that they can constantly remind themselves they are not implementing SharePoint simply in order to improve Microsoft's shareholder dividends. And that is probably the biggest difference from Michael's previous Seamless Teamwork, which is firmly aimed at the user community.

Like I said, I am leaving my copy for the boss while I take a break, but I think we will be referring to it often in the coming months. You can get your own copy from here :-)

Tuesday, 28 July 2009

Books, books, more books, and free books too...

So I am just going to drop some 'authors' names in this post, just to show off that I know them, well I have to admit its not like any of them are Steven King or anything, but......

Martin White clued me in to an excellent new book on Search User Interfaces by Prof. Marti Hearst. Its a 'real' book, printed on paper and all that, but if you click on that title link you can read the entire thing online for free courtesy of Cambridge University Press - bless em' ! In fact his blog includes a posting on how he convinced the publisher to let him do that: http://www.searchuserinterfaces.com/blog/

Now as Martin brought this book to my attention, it is only fair that I bring it to the attention of my 3 regular readers (who probably already know) that Martin is the co-author of a rather spiffing book on search himself: Successful Enterprise Search Management (which is now available on Amazon as well as directly from the publisher).

I would think that if your running an enterprise search team in any organization these two books should definitely be on your shelf.

However my next read, when it arrives in the mail from New Zealand is SharePoint Roadmap for Collaboration: Using SharePoint to enhance business collaboration by Michael Sampson, who is also the author of Seamless Teamwork.

Seamless Teamwork is on my desk at this very moment (see picture for proof!) but I have to admit by the time I bought it, everyone else had written (rave) reviews, so my aim this time is to get a review of SharePoint Roadmap for Collaboration posted in good time. Well, when it arrives........


Totally off the topic of information management and search books, but for Micheal's benefit should he read this, I will qoute a conversation from a certain avaiation podcast I subscribe to:
  • Technical Editor: I can never understand who the Australian's think the main threat is anyway
  • European Editor: Well, the All Blacks are quite scary.........
Now if only I can get Martin and Micheal to collaborate (i.e. do all the work) on my 'seminal volume' on practical knowledge management....... :-)