Thursday, 15 November 2007

Business Process Management stuff

Had an interesting day yesterday, with an EMC UK Ltd 'Business Process Management' specialist, who provided an excellent two hour overview of their Business Process Suite. It was interesting in the way that the pitch is now at a higher, strategic level since EMC acquired ProActivity and its tools. Interesting because we are know looking at 'BPM' on mulitiple levels.

We will shortly be advertising for a Business Process Analyst who will work alongside our 'Information Management Advisors" when introducing the ECMS into a business unit. This is most definately 'tactical' process management, identifying processes that can benefit from automation with the ECMS' workflow, subscription and notifications facililities.

The other side of the coin is the higher level strategic stuff you can do with the business process analysis, simulation and monitoring tools. Indeed we discussed the 'one ring to rule them all' scenario, with an enterprise scale process under the management of the 'Business Process Suite' but firing off workflow tasks and receiving output from the tools built into CRM, Call Center and other software.

Of course your 'Entperprise BPM' suite need not be from the same supplier as your ECMS, as long as your systems leverage BPEL and other standards, but the main point is, if your process deal with, contain, move about information in any form then the marriage of the two can only be a good thing.

Spotted this topical presentation on SlideShare:

Business Process Management - From Market Consolidation to Process Innovation

From: mzurmuehlen, 4 days ago

Keynote held at JAX 2007 Conference, November 8th, 2007 - Munich, Germany.

SlideShare Link

If you want to improve your knowledge of Business Process Management check out the AIIM training courses, I am studying the online version of the BPM Practioner progamme at the moment, and its good, well presented and interesting.

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